Tuesday, March 16, 2010

Astro Responds And Apologises To Aspect Ratio Foul Up!

Blogged previously: Customers Angry Over Astro's Byond Firmware!

Well Astro has responded and apologised :
Aspect Ratio Settings

  • Recently, Astro performed a software update download to deliver a consistent viewing experience for different aspect ratios. This is designed in conjunction with Astro’s software partners and is in accordance with international broadcast and content standards. For High-Definition content, the new software displays the image in its wide-screen format; for standard definition content, the image displays in pillar box mode (with two black bars at the sides) to retain its original proportion and resolution for optimum picture quality.

    Following customers' feedback after the software update download, we hear your preference and are working with our software partners to provide feasible viewing options. By the end of this week, we will replace the “Zoom” option with the “Fit to Screen” option for our customers who prefer to view Standard Definition content in full screen. To do this, customers can press the aspect ratio button on their Astro B.yond remote control. However, for the correct proportions and best resolution, Astro recommends that Standard Definition content be viewed via the pillar box mode.

    Astro regrets any inconvenience caused as it strives to improve its customer experience. Astro thanks its loyal customers for their continued feedback.

Thank you and thank goodness that the unhappy customers are heard!

Oh I saw this on a forum posting: http://forum.lowyat.net/topic/1352261/+240

  • Sin No 1: Advertisements and commercials
    We have been sold and told that there would not be any kind of TV commercials since we are paying for the programmes we are watching. Since the launching of Astro, you will notice that more and more TV commercials have been put into our living rooms. Start counting them and your blood will boil. Is this how a cable TV is supposed to be run?

    Sin No 2: Astro-on-demand re-runs
    We are paying additional rates for this so called 'Watch when you like, how many times you like' programme named 'Astro-on-demand'. Fine, we get to watch first-hand episodes of Hong Kong dramas and serials. But then again, you will also notice that these same dramas and serials will be aired again over 'Wah Lai Toi' some months later. And mind you, we are also paying for this 'Wah Lai Toi' package. Think, subscribers, think. We have been milked high and dry.

    Sin No 3: 'Services currently not available'!
    I am sure this is the dreaded punch-line all subscribers hate to see when their favorite programmes are interrupted due to 'bad weather'. This has been Astro's problem from the start and we don't see any effort being done to overcome or improve it. But then, they can say that there are always repeats and re-runs when services are resumed.

    Fine, then what about the 'live telecasts' that we missed? Finals like the 'All England' where a Malaysian is playing and capable of winning after seven years? Live football matches where we are being made to pay more? Not to mention the coming World Cup where we are staying up to watch?

    Imagine the frustration of staying up late with some hot coffee, sitting on your couch complete with wonderful excuses for going to work late tomorrow wanting to watch your favorite teams play 'live' and all you can see is 'Services currently not available'. Just wonder whether we, as subscribers can just write in to Astro when our bills arrive and tell them 'Payment currently not available'?

    Sin No 4: Programme re-runs and re-re-runs
    Sure, we all know how these cable TV providers operate. I am sure we can stomach some re-runs. Have you ever experienced switching on your Astro and have the feeling that you have watched this programme before?

    But the real 'miracle' is that this same thing will happen to you again and again with the same programme. Then it will dawn on you that this is the same programme that they have repeated over and over again. Switch on channels like HBO, Star Movies, etc and you will know what I mean.

    Sin No 5: Wanton price hike
    I am sure this needs no elaboration from me. We have been put through this over the years.

    Sin No 6: Programme cancellation fees
    Ever notice how you are being pampered when you want to add new channels? Notice how efficient they are when you can have your new programmes channeled into your living rooms within half-an-hour with absolutely no connecting fees?

    Of course, when you want to cancel these same programmes, you will be at their mercy. A cancellation fee will be imposed. So they are telling us that getting in is simple and free but getting out will cost you. Wake up subscribers, if this is not daylight piracy, then Somalia must be a tourist heaven.

    Sin No 7: Unfair programme package
    Ever notice how packages are being grouped? We, as subscribers, are not given a free hand to choose which programme we like to see. We are being shoved programmes we don't like just because we choose certain channels and other channels are being 'thrown' in.


Richard Cranium said...

One can summarise all the 7 sins into one word : MONOPOLY.

Do you have US300 million spare change? You can also put up a satellite as well. I think Astro's monopoly on that is nearing its end.

Let's hope these Telekom buggers get their act together with the HSBB and video over broadband. Might just work? Nahhhh, they're dreaming.

You don't like it? Tough. Give up, shuddup, and take it all in like nice, docile Malaysians.